Has my order been shipped?
All orders placed before 3pm are dispatched on the same day. All orders placed after 3pm are dispatched on the next working day. You will receive a further order confirmation email once your order has been dispatched.
Can I amend my order?
As we try to dispatch orders as quickly as possible, please do get in touch with us within 30 minutes of placing your order so we can amend your order before dispatch.
One of my items is on pre-order, will my order still be shipped?
If an order is placed and the item is on pre order please be advised that your whole order won’t be shipped until the pre ordered item comes into stock.
How much is delivery?
We offer free UK standard delivery on all orders. Take a look at our delivery page for information on other services.
How do I make a return on Bjarni Baby?
Do I have to pay to return my items?
Return postage costs are only refunded if the item is faulty. All items need to be returned in a new, unused condition.
How long does it take for me to get my refund?
All refunds are processed on the return of your items. Once we have received your items back to our warehouse, your refund will be processed within 3 working days. We will email you to confirm when your refund has been processed.
What do I do if my order is faulty or wrong?
If your order is wrong or faulty please contact us straight away with your order number so we can rectify this for you.
How do I care for Bjarni clothing?
- Machine wash at 30°
- To maintain the clothes colour integrity, wash with like colours, always
- Only tumble dry on a low heat
- Iron inside out
What does GOTS certified mean?
The Global Organic Textile Standard (GOTS) is recognised as the world’s leading processing standard for textiles made from organic fibres. It defines high-level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria as well.
Are your products in compliance with testing standards?
Yes, all Bjarni products are tested and in compliance with UK safety standards. Our 100% organic cotton products are GOTS certified. No chemicals or dyes are used in the production of our clothing.